YTuesday, June 27, 2006
THANK YOU!
This morning, I was happily waiting at the King Albert Park bus stop, for a red bus to take me to school. As I was staring into space, this auntie got down a bus and spoke loudly, to no one in particular, "where is maple avenue?"
And written on her face was not just confusion but agitation. Because she was standing right in front of where I was sitting, I just said, "Maplewoods? It's about two stops down that way"
"I MISSED IT?!" she shouted, in frustration. (Her voice was whiny and high-pitched.) Then she was grumbling as she made her way, walking to the direction where MG was. No "thank you", no nothing. She's scary. I'm not angry at her, I'm just appalled by her behaviour.
Ah well, but I did meet a very sincere worker today at a fast food joint and she made my day. I tookaway some lunch for my lazy elder sis and I. I was struggling with the glass doors - in my left hand were my laptop and the bag of food, while my right hand held my handphone as I was talking. Then this staff came running to me and opened the heavy glass doors. She had a cute sincere smile. I smiled in appreciation and said my thanks - but she out did me by saying an even more enthusiastic "THANK YOU FOR COMING!" Haha.
Customer service that comes from the heart really WOWs me.
cai was here with you at